Contact Kyo

One address reaches us for everything: hello@trykyo.com. We answer in English, and we aim to reply within one business day. Every plan — including Free — comes with a dedicated CSM and a private Slack channel once your workspace is set up.

Support

Email hello@trykyo.com for anything to do with using Kyo: a feature that is not behaving, a question about how something works, data you need help importing, or a workspace you cannot get into.

It helps to include your workspace name, the page or endpoint involved, and what you expected to happen. If the problem came from the API, include the request_id from the error response — it identifies the exact call in our logs.

Customers on the Pro plan get priority 24/7/365 support and personal onboarding. Free and Basic customers are supported by email and their private Slack channel during business hours.

Plans & billing

There is no sales call between you and using Kyo. Create a workspace on the Free plan at app.trykyo.com with no card, and upgrade yourself from Settings → Billing whenever you need more scale. Full plan details are on the pricing page.

For invoicing questions, refunds, or anything about a payment that has already been taken, email hello@trykyo.com with the workspace name and the invoice reference.

Developers & agents

If you are building against Kyo — or you are an AI agent deciding how to call it — start with the machine-readable descriptions rather than emailing us:

/openapi.json — the full OpenAPI 3.1 description of the REST API, including every named OAuth scope.
/llms.txt — what Kyo is, when to use it, and where everything lives.
/.well-known/mcp.json — the MCP server manifest.
/docs — the human documentation, starting with the agent quickstart.

API keys are self-serve: sign in and register an OAuth application under Settings → API, or run kyo login from the CLI to get a token through the browser. Nothing needs to be requested from us first.

If you hit something the documentation does not answer, email hello@trykyo.com with the endpoint, the request id and what you expected.

Security & privacy

To report a suspected vulnerability, email hello@trykyo.com with "security" in the subject line. Please give us a description, the steps to reproduce, and any proof-of-concept you have, and give us a reasonable window to fix it before disclosing publicly. We will confirm receipt and keep you updated until it is resolved.

For data-protection requests — access, correction, export or deletion of personal information — the same address works, and the full detail of what we collect and why is in the privacy notice. Workspace admins can also set a security contact for their own workspace in Settings.

Press & brand

For press, partnership or podcast enquiries, email hello@trykyo.com. Logos, colours, typography and the rules for using the Kyo name and marks are published on the brand page — you do not need to ask permission to use them within those guidelines.

We post product updates on X at @trykyoHQ, and everything that ships is written up on the changelog.

Company details

Kyo is provided by Kyo Ltd., a company registered in England and Wales. Company registration details are available on request.

Email: hello@trykyo.com
Registered address: 1-55 West Pde, West Ryde, Sydney, Australia
Web: www.trykyo.com

Our terms of service and privacy notice set out the agreement between us.